Frequently Asked Questions
Everything you need to know about our high-performance headwear and apparel.
How should I wash my Ciele Athletics cap?
We recommend hand washing your cap in cold water with mild detergent. Avoid using a dryer; instead, reshape the hat and let it air dry to maintain the integrity of the technical fabrics and the brim.
What is the 'Million Mile Guarantee'?
Our Million Mile Guarantee is our commitment to quality. If at any point your product fails due to a manufacturing defect, we will repair or replace it at no cost to you, regardless of the mileage.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
What is your return policy?
You can return unworn and unwashed items with original tags attached within 30 days of purchase. Please note that sale items are considered final sale and are not eligible for returns.
Are your materials sustainable?
We are committed to reducing our environmental impact. Many of our products utilize Repreve recycled performance fibers, which are made from plastic bottles, helping to divert waste from landfills.
How do I know which size cap to choose?
Most of our caps feature an adjustable strap to fit a wide range of head sizes. We offer specific sizing guides on each product page, including measurements for our 'Large' and 'Small' fit variations.